Welcome to Style Walk Shop’s FAQ section! We’ve compiled answers to the most common questions about our global footwear and accessories collection. Whether you’re curious about sizing, shipping, or returns, you’ll find the information you need below.
About Our Products
What types of footwear do you specialize in?
We offer a carefully curated selection of fashion-forward footwear including ankle boots, heeled sandals, platform sandals, high tops, low tops, flip-flops, and mid boots. Our collection also features stylish accessories like bags, hats, and essential shoe care products to keep your footwear looking its best.
Do you carry products for both men and women?
Yes! While our women’s collection is more extensive (including heeled styles and boots), we offer a selection of men’s footwear with a focus on casual and versatile styles like low top sneakers. Many of our unisex accessories like bags and hats complement any wardrobe.
How can I determine the right size for my order?
Each product page includes detailed sizing information. We recommend:
- Measuring your foot length against a wall
- Comparing to our size charts (which include both US and international sizes)
- Considering the style – sandals often fit differently than boots
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure checkout. All transactions are encrypted for your protection.
Is there a minimum order amount?
While there’s no minimum to place an order, we offer free standard shipping on orders over $50. This is a great opportunity to add shoe care products or insoles to your footwear purchase!
Will I receive an order confirmation?
Absolutely! You’ll receive an email confirmation immediately after placing your order, followed by a shipping confirmation with tracking information once your package leaves our San Diego warehouse.
Shipping & Delivery
Where do you ship from and to which countries?
All orders ship from our headquarters at 3427 Laurel Lane, San Diego, CA 78384. We ship worldwide except for select regions in Asia and remote areas (due to logistical constraints). Our global customer base spans from New York to Paris!
What shipping options are available?
We offer two convenient options:
- Express Shipping ($12.95): Via DHL/FedEx, arrives in 10-15 business days after 1-2 day processing
- Free Standard Shipping: Via EMS for orders over $50, arrives in 15-25 business days after processing
Can I track my order?
Yes! Once shipped, you’ll receive a tracking number via email that lets you follow your package’s journey from our sunny California location right to your doorstep. Most carriers offer real-time updates.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery. Items must be unworn and in original packaging with all tags attached. To initiate a return:
- Email [email protected] with your order number
- Our team will provide return instructions
- Ship the item back at your expense
- Refunds process within 3-5 business days after we receive the return
Do you offer exchanges?
Currently we process returns for refunds only. For a different size or style, we recommend placing a new order after receiving your refund. This ensures you get the freshest inventory available.
What if my item arrives damaged?
We take great care in packaging with premium protective materials, but if damage occurs in transit, please contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange a replacement or refund as appropriate.
Additional Questions
How can I contact customer service?
Our San Diego-based team is happy to help! Email us at [email protected] for prompt assistance with any questions not covered here. We typically respond within 24 hours during business days.
Do you offer gift wrapping or special packaging?
While we don’t currently offer formal gift wrapping, all orders receive premium packaging with eco-friendly materials whenever possible. Each package includes our signature personal touch that reflects our passion for footwear.
Where can I find style inspiration?
Browse our collection at www.footwears-stores.com where we’ve organized products by style (boots, sandals, sneakers) and occasion. Our “Complete the Look” suggestions help you pair footwear with our accessory selections for a polished style statement.
Still have questions? Our footwear experts are just an email away at [email protected]. Happy shopping from the Style Walk Shop team!