At Style Walk Shop, we’re committed to making your footwear shopping experience seamless from the first click to the final step. Below you’ll find all the details about our shipping options and hassle-free return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping: Available for orders over $50 via EMS

  • Delivery within 15-25 business days after shipment
  • Tracking available

Note: Delivery times are estimates and may vary depending on destination and customs processing. We cannot ship to some Asian countries and remote areas.

International Shipping

We ship worldwide (with some exceptions). Customers are responsible for any customs fees, taxes, or import duties that may apply in their country.

Returns & Exchanges

We want every pair from Style Walk Shop to be your perfect fit. If they’re not, here’s how our easy return process works:

Return Policy Details

  • Timeframe: 15 days from delivery date
  • Condition: Items must be unworn, in original condition with all tags attached
  • Packaging: Must include original packaging and proof of purchase

Important: For hygiene reasons, we cannot accept returns on insoles and shoe care products unless they are defective.

How to Return or Exchange

  1. Contact Us: Email [email protected] within 15 days with your order number and return request
  2. Wait for Approval: Our team will respond within 2 business days with instructions
  3. Package Items: Securely pack items in original packaging
  4. Ship Your Return: Send to our San Diego facility using a trackable method

Return Shipping Costs

Customers are responsible for return shipping unless the item is defective or incorrect. We strongly recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

  • Timing: Processed within 5-7 business days after we receive and inspect your return
  • Method: Refunded to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Item price minus any original shipping costs

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Process

For exchanges, follow the standard return process and:

  • Clearly indicate your desired replacement (style and size) in your return request
  • We’ll ship your new item once the return is processed
  • Price differences will be adjusted (you’ll pay more for higher value items or receive a refund for lower value items)

Defective or Incorrect Items

If you receive a defective item or wrong product:

  1. Contact us immediately at [email protected]
  2. Include photos of the issue
  3. We’ll provide a prepaid return label and expedite your replacement

Our Return Address

Style Walk Shop
3427 Laurel Lane
San Diego, CA 78384
United States

Need Help?

For any questions about shipping or returns, contact our friendly customer service team at [email protected]. We’re here to ensure you walk in style with complete confidence!